(no subject)

[nolly]

Abuse from waitstaff at Pokez

I will not be eating at Pokez unless both the manager and the waitress are fired.

Comments

[filkerdave.livejournal.com]

Please never take me there.

[nolly.livejournal.com]

Your wish is my command. There's other veggiemex in town, and non-mex, too.

veggiemex

[tkil.livejournal.com]

Sigh... I miss Ranchos.

[esprix.livejournal.com]

How amazingly horrible! I'm glad he's following up. That's so amazingly inssensitive and outrageous and BLAH.1

[chris21718.livejournal.com]

Wow! Fortunately, I've never witnessed a server in a restaurant "snapping" like that.

[nolly.livejournal.com]

Until last night, neither had I.

[jeran.livejournal.com]

I have. But they're supposed to not take it out on the customers. If they're having a bad day and taking intolerable crap from the customers, they're supposed to talk to their super and get permission to leave shift. I imagine it's a case of she had to take way more than's humanly tolerable from other rude, arrogant and obnoxious customers that day but she can't afford to lose the pay, but that is Not Her Customers' Problem.

[nolly.livejournal.com]

I understand having a bad day. But yeah, she's an adult -- I heard her say she has a ten year old, so I'm guessing 26 at a minimum, likely a few years older than that -- and there is no excuse for treating a child the way she did.

(BTW, do you have a clone, or were you at Rudford's last night?)

[mogwar.livejournal.com]

Okay, so she's a parent and she was abusing someone else's kid? *blinks* That is so far beyond the realms of understandability. I have no words. Except, I'm pretty sure I feel sorry for her kid, if she thinks that's an acceptable way to treat a child.

[nolly.livejournal.com]

Yeah.

[jeran.livejournal.com]

That was me. I thought that was you, wasn't entirely sure. Hopefully Rudford's treated you better and the night cook wasn't too much of a grouch.

[nolly.livejournal.com]

Rudford's treated us wonderfully. Our waiter was pleasant and patient with the kids.

[brian1789.livejournal.com]

(smile) great suggestion, to stabilize things after the shock. You rock...

[cyan-blue.livejournal.com]

Hmm. Now I wonder if it might indeed be useful to involve Child Protective Services... if she's assaulting a stranger's child, then what must she be doing to her own? *shudder*

[koyote.livejournal.com]

I totally snapped *bad* on a customer once. But, the owner backed me, 86d the couple (older couple with major 'tude and entitlement issues), and I continuedtomake origami cranes for kids in the restaurant (the issue the couple had with me.)

It's one thing if you are given a reason, but waiting for an order isn't a reason. Nor is anything a kid does.

[nolly.livejournal.com]

What offended them about paper cranes??

[koyote.livejournal.com]

60 seconds in perceived delay getting new drinks out to them.

What they didn't know was that I could see the bar, see the drinks being made,and they weren't done.

[nolly.livejournal.com]

*nod* He wasn't even being especially slow; just very specific about what he did and didn't want on his food, and she was making him repeat everything several times.

[koyote.livejournal.com]

ah, so SHE was being slow. even better! going postal because of her own lacksis so much more....

I lack words

[lokiz-mom.livejournal.com]

that also still doesn't change the fact that the manager sided with the staffer.

[madarab.livejournal.com]

Where is this restaurant?

[nolly.livejournal.com]

10th and E, downtown.

[madarab.livejournal.com]

http://www.pokezsd.com/ I should have JFGI. :)

[lirrin.livejournal.com]

That's ridiculous. If you're on the point of snapping, I can get walking off shift, even. Or "I'll be back when you've decided." Rude, short behavior, okay. Not good, but it happens. Shaking and yelling at someone's child?? Excuse me? Augh.

[letter-d.livejournal.com]

What complete and utter awfulness! I see patgund and others have already put the word out on Yelp -- GOOD

[koyote.livejournal.com]

makes you want to get a full on protest goingoutside the restaurant.

Complete with signs.

[shinobimaasch.livejournal.com]

I'm sorry to hear that this happend to the four of you, and I hope that David recieves an appology from them. As it is, I will also not be eating there, and will let others know.

I wish you much happier times than this, always.

[nolly.livejournal.com]

6 of us, actually; my friends, their three kids, and myself.

[deannab.livejournal.com]

The Pokez website listed above has a link on the front page (where it says "Click Here for Directions") that goes to the Yahoo page for info on the restaurant. And that has a link that says "Been there? Write a review"... Hmmm.

Maybe all of us who will be in SD for Comic-Con in July can, at various times, show up at the restaurant, say "Oh wait, this is the place that abused that autistic kid. Never mind, we'll go somewhere else" and leave. If they're still in business by that time, of course.

Protest

[(Anonymous)]

That tactic doesn't work. Some people are hungry and they can be a little bit selfish about listening to you.

I would run a rally group and picket line the whole restaurant. Call and ask for fax and ring the whole phone line off the hook.

Hang up signs and you will run a successful protest.

FYI

[nebris.livejournal.com]

This incident is going 'viral'. I expect it'll be in the MSM in a day or two.

~M~

[qwynwyn.livejournal.com]

sorry to hear about this incident! quite distressing actually. i haven't experienced or witnessed anything like that at pokez before.... although they're notorious for their "service."

Re: fucking idiot.

[nolly.livejournal.com]

Only if you have a very odd definition of fit; he was simply placing his order, which the waitress made him repeat several times.

If you've paid attention, no one actually involved has attacked any Pokez emplyee for any lifestyle element besides the way we were treated. I am not responsible for the overractions of others.

If I hadn't been to Pokez in the past and liked it, I certainly wouldn't have suggested it. Why should I take my out-of-town friends to some cookie-cutter chain, when I could let them have a taste of something unique to San Diego?